Alphadiam

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FAQ

FAQ

Frequently Asked Questions

Payment

We accept all credit cards via Stripe (Visa, Mastercard, Maestro, American Express, Bancontact, Ideal, PayPal)
By bank transfer/wire

The additional taxes that may apply to your purchase depend on the destination country. Here is a breakdown of the tax policies for different shipment locations:

1. Shipment in Belgium: A VAT of 21% will be applied to the purchase.

2. Shipments within the EU: For individuals, the VAT of the shipping destination will be applied. For businesses, VAT is excluded if a valid VAT number is provided.

3. Shipments outside the EU: We do not charge VAT for shipments outside of Europe. However, please note that there may be import taxes and/or duties imposed by the customs authorities of each country. These charges are not within our control and must be paid by the recipient to receive the diamond or jewel.

Please keep these tax policies in mind when making your purchase, depending on the destination of your shipment.

If you are a diamond dealer or jeweler, you have the option to create a professional account with us. By doing so, you will gain access to our wholesale prices and other exclusive services that we offer.

Shipping & Delivery

The delivery time for your order within Belgium and most European countries is 1 to 7 working days. For the rest of the world, the delivery time is usually between 4 to 10 working days.

Please note that these are estimated timeframes and may vary depending on factors such as customs clearance and local postal services.

Once your jewelry has been shipped, we will promptly send you an email containing the tracking number for your package.Once the courier notifies us that your jewelry has been delivered, we will reach out to you for final confirmation.

Certainly! Please provide us with the delivery address for your diamond or jewel, and we will ensure that it is safely and promptly delivered. We work with reputable shipping companies that specialize in handling valuable items like diamonds, such as Malca Amit, FedEx, Ferrari, and Brinks.

Rest assured, we will choose the most secure and efficient option for your delivery.

Currently, we do not provide the option for personal pickups. However, we offer secure and reliable shipping services to ensure that your item is delivered to your desired location.

If you have any specific concerns or requirements regarding the delivery, please let us know, and we will do our best to accommodate your needs.

At Alphadiam, we prioritize fast, secure, and efficient shipments for all our diamond and jewelry. To ensure the safety of your package.

We have carefully selected reliable and efficient courier services with extensive experience in handling valuable goods. This ensures that your shipment is in capable hands throughout the delivery process.

For added security, we highly recommend that you personally receive your parcel or have someone you trust present during the delivery. This helps to minimize any potential risks and ensures that your jewelry reaches you safely.

Returns & Refund

Once we receive the product, we will promptly begin processing the refund for you. Please note that the refund process may take up to 10 business days to complete.

The refund will be credited back to the same account or credit card that was used for the purchase.

Regrettably, we do not offer refunds for diamond purchases.

We value our clients’ satisfaction, which is why we offer a 30-day return policy for our purchased products. Please note that the product must be returned in its original condition.

For customized jewelry we are unable to accept returns as it is custom-designed and handcrafted specifically for you. However, your satisfaction is our top priority. If you are not completely satisfied with your jewel, we are committed to working with you to make the necessary adjustments and modifications to ensure your satisfaction.

If you would like to utilize this service, kindly fill out the provided form, and our team will promptly get in touch with you to assist you further with the return process. We are committed to ensuring a smooth and hassle-free experience for our valued customers.

Diamonds & Jewelry

At our company, we are committed to working exclusively with conflict-free, natural color diamonds. We do not use any diamonds that have been treated, synthetic, or lab-grown. Our dedication to providing high-quality, ethically sourced diamonds ensures that you receive genuine and authentic diamonds in their natural state. 

Due to the size of our inventory and our commitment to providing clients with up-to-date certificates, we may not have certificates for all of our diamonds. However, once you have chosen your diamond, we can arrange for it to be certified by the lab of your choosing. Some popular options include AIG Milan, which typically takes (2-3 weeks), and the IGI Antwerp (1-2 weeks).

Additionally, we provide an in-house Expert’s Report that is signed, dated, and includes all the relevant information about your diamond or jewel. This report can also be used for insurance purposes and includes a valuation.

Absolutely! We have a larger inventory available than what is currently displayed online. If you haven’t found exactly what you’re looking for, please don’t hesitate to contact us. We will be more than happy to assist you further and provide you with options that match your specific requirements.

Yes, we do offer custom or bespoke jewelry services. With our years of experience, we have developed the expertise to guide you in selecting the perfect diamond and metal combination to create truly unique and one-of-a-kind pieces of jewelry. We are dedicated to bringing your vision to life and creating a piece that is tailored to your individual style and preferences.